Privacy Policy

Raud Group (Pty) Ltd ("Raud Group", "we", "us", or "our") is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA) of South Africa. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or engage with our services.

1. Information We Collect

We may collect the following personal information:

• Contact details: name, email address, phone number
• Business information: company name, job title, industry
• Communications: messages you send via our contact form
• Usage data: pages visited, time spent on site, browser type (collected anonymously via analytics tools)

2. How We Use Your Information

We use your personal information to:

• Respond to your enquiries and provide the services you have requested
• Send relevant communications about our services (with your consent)
• Improve our website and services
• Comply with applicable legal obligations

3. Legal Basis for Processing

We process your personal information on the following grounds: your consent (where provided), to fulfil a contract or pre-contractual steps at your request, compliance with a legal obligation, or where it is in our legitimate business interests and does not override your rights.

4. Sharing of Information

We do not sell, rent, or trade your personal information to third parties. We may share your information with trusted service providers (such as our contact form provider, Formspree) who assist us in operating our website and conducting our business, subject to confidentiality obligations.

5. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Contact form submissions are retained for up to 12 months unless you request earlier deletion.

6. Your Rights Under POPIA

You have the right to:

• Request access to your personal information we hold
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information (subject to legal limitations)
• Object to the processing of your personal information
• Lodge a complaint with the Information Regulator of South Africa

7. Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure.

8. Cookies

Our website may use standard analytics cookies to understand how visitors use the site. You can disable cookies in your browser settings at any time. We do not use cookies for advertising or tracking purposes.

9. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact our Information Officer at: info@raudgroup.com

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by updating the date at the top of this page. Continued use of our website after changes constitutes acceptance of the updated policy.